How to send queries to the Platform’s Customer Support?
Aim to describe the problem as clearly as possible and with sufficient detail. This is advised for the purpose to minimize the time and effort it would take to address the matter, so that we could start and help you immediately and without delay, otherwise we would need to ask any additional questions. In case of technical issue, please kindly forward us the screenshot with the error message.
In case of a deposit enquiry, please attach a copy of the payment order. In an image or document is sent, please make sure the document is of sufficient quality and contains sufficient information to address your question.
The Platform official information is our customer support email [email protected] as well as you are welcome to ask questions through your investor cabinet. Please be aware that confidential information cannot be provided or processed using only protected channels.