At Decamel, we value your satisfaction and take your feedback seriously. A complaint is a formal expression of dissatisfaction that our clients may submit if they are dissatisfied with any aspect of our crowdfunding services.  

How to Submit a Complaint: 

 

Clients can submit complaints through electronic means using the standard template, by emailing [email protected], or by calling our customer support at +372 55507015 (Estonia).

What to Expect: 

Upon submitting a complaint, you will receive an acknowledgment within 24 working hours. 
You can expect a comprehensive response addressing all points raised in your complaint within 30 working days. In exceptional circumstances where we are unable to meet this timeframe, you will be informed of the reasons for the delay and provided with a specific date for the response. 

Decamel is committed to transparency, timely communication, and continuous improvement. Your feedback helps us enhance our services and ensure a positive experience for all our clients.
 

Decamel Complaints handling procedure

Complaints form download