FAQ

The platform support is available from 10:00 to 17:00 EET (Eastern European Time) on the working days. Before making an enquiry about your funds, please note the standard withdrawal processing period and make sure that the required working days have elapsed. Please note that only investors with completed and accepted KYC/AML procedure can withdraw the funds. In order to make sure that KYC/AML procedures have been completed on your side, please do not postpone filling in the KYC/AML questionnaire. It is strongly advised that KYC/AML procedure has been completed before you make investments on the Platform. If you continue to have questions, you may call us at +372 55 50 70 15 or send an email to customer support at [email protected].

You can track your investment in your investor cabinet. Your account displays all active and closed investments in the section "Portfolio".

To see past transactions, visit the "Account" section in your investor cabinet.

At the moment, the Platform operates and the services are provided in the English language. In the nearest future, the language preferences could be changed in the upper right corner of the webpage, as the website will have been translated to several languages of the countries of the European Union.

How to send queries to the Platform’s Customer Support? Aim to describe the problem as clearly as possible and with sufficient detail. This is advised for the purpose to minimize the time and effort it would take to address the matter, so that we could start and help you immediately and without delay, otherwise we would need to ask any additional questions. In case of technical issue, please kindly forward us the screenshot with the error message. In case of a deposit enquiry, please attach a copy of the payment order. In an image or document is sent, please make sure the document is of sufficient quality and contains sufficient information to address your question.

The Platform official information is our customer support email [email protected] as well as you are welcome to ask questions through your investor cabinet. Please be aware that confidential information cannot be provided or processed using only protected channels.